Hi Gabriele,
thanks for the detailed information about how this feature works. So then everything is currently working as designed.
By the way: is it still correct that you need to create an mail relay on the company mail server to deliver mails to the addresses cod.servicerequestcod.servicerequest@(systemdomaincod.servicerequest@(systemdomain@(systemdomain) and cod.b2b.servicerequest@(systemdomain) to create tickets automatically out of these emails?
Because we did this and everything else that is suggested in the (not so detailed) documentation and sending mails there to create tickets automatically doesn't work. Even though the company domain is registered in the configuration task 'mail and fax settings', the outbound mail address is linked with the relevant organization and the routing rules for tickets are in place. Is there anything else to do to get this running within a test tenant?
Cheers
Sven