Hi,
I would like to achieve below for my business scenario with below MSMP stage configurations:
MSMS Stages Configurations:
MANAGER --> Can act on both request and line items level
Role Owner--> Can ONLY act on line items
Requirement
In best case, a Manager approves all the line items in an Access Request. Then an email notification mail for "NEW WORK ITEM" would be sent to Role Owner(s) at next stage. This is achieved.
Now at Role Owner Stage, below 3 cases are possible:
1. All Role Owners can approve the line items
2. All Role Owners can reject the line items
3. Some of the Role Owners approve and Some of them reject line items
In all the above cases, a Role Owner ALWAYS click on "SUBMIT" button (as he is not authorized to reject a request as a whole) and this action is considered to be as "APPROVED" and eventually, "APPROVED" event is triggered.
This looks good in case numbers: 1 & 3. Meaning, even a single role is approved, request can be considered as approved and the request details can be sent to business user.
However, I am facing a problem when ALL the line items are rejected by ALL the Role Owners!
This will surely close the request. However, the email notification that will be sent to user in this case will be of "APPROVED" though the request is rejected in a sense (because all the roles are rejected)!
Can anybody please he understand this and design proper solution?
Regards,
Faisal