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How to copy fields of an Incident (ZMIN) to a Service Order (SMSO)

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Hi Experts,

 

I need your help in copying the fields of an Incident Ticket to a Service Order.

 

While creating an incident (Transaction type: ZMIN) in CRM_UI, the user is having the fields - Support Team, Message Processor and Dates block (as shown in the below screen shots).

 

Incident screen.jpg

 

We need to have the same fields on a service order (Transaction type: SMSO). (Below is the service order screen).

 

service order screen.jpg

 

I checked the Available fields in the configuration part of the Service order. But I can't find the Support Team, Message Processor fields available.

Please guide me. I have referred many threads and they weren't helpful.

 

Thank you,

Bharath.


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